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Real results from real clients
Success Stories
We measure our success by the outcomes our clients achieve. Here's what organizations across industries have accomplished with NetProcess Solutions.
Bright Smile Family Dentistry
Healthcare - Dental Marietta, GANetProcess Solutions transformed how we manage our practice. Before working with them, we were juggling three different systems for patient records, appointments, and reminders—none of which talked to each other. They built us a unified platform that handles everything seamlessly.
The Full Story
What impressed us most was their thorough understanding of HIPAA requirements. From our very first meeting, they asked detailed questions about our data handling procedures, patient consent workflows, and security needs. They didn't just build software—they educated our staff on compliance best practices throughout the process.
The automated appointment reminder system alone has reduced our no-show rate by over 40%. Patients receive personalized text and email reminders at intervals we specify, and they can confirm or reschedule with a single click. The system even handles our waitlist automatically, filling cancelled slots within hours.
Every question we had about data security, encryption, and audit trails was answered thoroughly and in terms we could understand. They even helped us update our privacy policies and created documentation for our compliance files. When our accountant asked about the system during our annual review, we had everything ready.
The investment paid for itself within eight months through reduced administrative hours and fewer missed appointments. I recommend NetProcess to every practice owner I know.
Southeastern Carpet Manufacturing
Manufacturing - Textiles Dalton, GAWe brought NetProcess in initially for help preparing for an ISO 9001 audit. What we got was a complete transformation of how we document, track, and improve our processes. Their engineering background made all the difference—they understood our equipment and operations from day one.
The Full Story
Our tufting and dyeing operations had grown organically over 20 years, and our documentation hadn't kept pace. We had binders of outdated SOPs, tribal knowledge that existed only in senior operators' heads, and no real system for tracking document revisions or ensuring everyone was working from the same playbook.
NetProcess spent three weeks on our floor, observing every shift, interviewing operators at all experience levels, and mapping our actual processes versus our documented ones. The gaps they identified weren't just compliance risks—they were efficiency opportunities we'd been blind to.
They delivered comprehensive standard work documentation for every workstation, complete with photos, quality checkpoints, and troubleshooting guides. But the real game-changer was the document control software they built for us. Every document is version-controlled, changes require approval workflows, and operators access current procedures from tablets right at their stations. No more hunting for the right binder or wondering if you have the latest revision.
We passed our ISO audit with zero major findings. More importantly, our defect rate dropped 23% in the six months after implementation. When operators have clear, accessible instructions and can flag issues in real-time, quality improves naturally.
Corner Hardware & Supply
Retail - Hardware Store Kennesaw, GAAfter 15 years of paying monthly fees for a POS system that barely met our needs, NetProcess built us something that actually fits how we run our store. The one-time cost was less than two years of our old subscription, and now we own it forever.
The Full Story
We're a family-owned hardware store competing against the big boxes. Our previous POS system was designed for generic retail—it didn't understand seasonal inventory patterns, contractor accounts, or the hundred other quirks of running a local hardware store. And every year, the subscription went up while the service stayed the same.
NetProcess listened to how we actually operate. They shadowed us during busy Saturdays, slow Tuesday mornings, and everything in between. They asked questions about our contractor loyalty program, how we handle special orders, and what reports we wished we had.
The system they delivered handles transactions flawlessly, but it's the analytics that changed our business. We can see sales trends by category, identify which products are gathering dust, and get automatic alerts when stock is running low on our best sellers. The customer purchase history helps us make personalized recommendations—"Mr. Johnson, you bought that paint three years ago, you're probably due for another project."
The forecasting dashboard predicted our spring rush within 5% accuracy this year. We had inventory positioned perfectly and captured sales we would have lost to stockouts in previous years. Our margins improved because we're not over-ordering slow movers or emergency-shipping items we should have had in stock.
The hardware they recommended integrates seamlessly—barcode scanners, receipt printers, the card terminal. Everything just works, and when we had a question six months in, they answered the same day. No support tickets, no waiting on hold.
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